Ensuring customer success every step of the way

By Mike Johnston January 26, 2017 Articles and Editorials

Yesterday we discussed Solodev's new cloud infrastructure built layer by layer to give customers the full power of Amazon Web Services. The final pillar of Solodev is Support and in 2016, Solodev decided to take their support offering to an entirely new level. Here’s a list of some of the new additions to Solodev’s support offerings:

  • 24x7x365 HelpDesk
  • Enterprise Support Plans
  • Staff Augmentation Services
  • Onboarding Teams
  • Video Tutorials
  • Technical Documentation
  • Solodev Web Development Blog
  • Customer Success Engineers
  • Phone Support

Solodev now offers standard support to all customers while also offering enterprise support plans at an additional cost. Standard support plans include HelpDesk access to submit support tickets, phone support, and access to Solodev’s technical documentation, instructional videos, and web development blog that posts daily code tutorials.

Solodev Launch: Deliverables Tailored to your Needs

Solodev’s new enterprise support offering, Solodev Launch, is a collaborative team-based approach individually tailored to customers’ business goals and site objectives. Although Solodev Launch is extremely enhanced support, it also serves as an extension of your marketing, development, design, and IT departments and can fill any roles missing on your team. Solodev Launch has a single purpose – to help Solodev’s customers get up and running as quickly and effectively as possible.

Enterprise Support: When Downtime is Not an Option

Solodev’s enterprise support plans give you access to in-house developers at Solodev who can assist you with diagnosis, repairs of site functionality, module implementations, system integrations, and platform customizations. Customer Success Engineers enhance your technical team, help champion best practices and help ensure consistency and accuracy with your Solodev deployment.

Sometimes waiting even for a couple of hours is just not an option which is why Solodev’s enterprise support ensures you don't have to wait your turn to get help. With their 1 hour, 24x7 response time you can sleep better at night knowing support is just a phone call or email away.

Solodev has an array of web related roles that can fill in the missing roles on your team. Whether you need a quick help with your design, integration or enterprise training, you can source professionals to ensure your projects turn into a success.

What's Ahead for 2017?

As you can see Solodev didn’t just move to the cloud or roll out a new release of their product this past year. Solodev made massive upgrades and added onto their product offering as they plowed through their product roadmap. Solodev turned their offering into a well-oiled machine and, quite possibly, the only turnkey enterprise CMS solution on the market of its kind. With an enterprise grade web experience platform backed by a carefully crafted cloud infrastructure sitting on Amazon Web Services and robust enterprise support offerings to ensure customer success, Solodev is definitely the CMS to look out for in 2017.

Solodev is currently offering a 14 Day Free Trial of the Solodev Web Experience Platform. This includes an instance of Solodev on an Amazon EC2 server as well as 50GB of storage, 2GB of memory, as well as email and chat support. You can also purchase Solodev on the AWS Marketplace with plans starting at $99/month.

Mike Johnston

Mike Johnston Author

Mike started CMS Critic in 2008 and has become a recognizable face and valued expert in the world of content management. He has worked with many small business and enterprises to establish their online presence and to assist with marketing strategies. If you are interested in working with him, drop him a line.

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