Liferay CEO, Bryan Cheung, today announced a new product from Liferay that is due out in Q4 of 2010. This new product is being called LESA.
LESA stands for Liferay Enterprise Support Application and is a tool that allows support engineers within companies to provide exceptional enterprise support for their clients.
Liferay plans to use this product in house to allow their customers to rate and rank the responses from their support team.
LESA came about after Liferay had been using Atlassian's JIRA product as a support platform within their company for a number of years and now, with the release of Liferay 6EE, they realized they were able to completely rebuild this system with their own tools.
LESA also has effective built in metrics which allows for more real time analytics for managers and company professionals.
Looking at the product on the projector as Bryan is showing it off, it looks like an incredibly nice and clean interface that provides exactly what companies who use/need support software but don't want to be overwhelmed with too much data on the screen at one time.
Here are some screenshots of the new app: