As you may know, I was in attendance at the Magnolia Conference last month in Basel, Switzerland and was asked to participate in a roundtable called "Mastering Customer Experience Management."
Magnolia captured this on video and did a great job of putting it together so I thought I'd share for those who may have missed it or were not in attendance. This roundtable discussion features myself, Tim Walters from Digital Clarity Group, Janus Boye, Adriaan Bloem and Christopher Justice from Magnolia.
Here it is for your viewing pleasure:
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