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Liferay, Inc., provider of the market’s fastest growing enterprise portal product, recently announced the availability of the Liferay Enterprise Support Application (LESA), a new multifaceted support issue tracker, designed to simplify and streamline the enterprise support experience for its customers. The web application, available through the Liferay Customer Portal, provides Liferay Enterprise Edition customers a clean and simple interface to improve interactions with the Liferay support team.
LESA features a simplified user interface that greatly improves the support experience for both developers and non-technical administrators. Customers will benefit from having one application that aggregates, organizes, and monitors disparate data and services in the support process. Customers can now search tickets by username, issue severity, due date, and other attributes. This will simplify how customers track open tickets and allows them an efficient escalation process. LESA’s ability to issue multiple assignees also improves productivity by permitting more people to work on a ticket at a given time.
“Customers who have tested LESA have been very pleased with the capabilities and have reported quicker and more accurate resolutions,” said Craig Kaneko, Liferay’s Director of Support and Subscription Services. “Customers report that usability and accessibility are much higher with LESA than what is available from other support systems, including those of the world’s largest software providers.”
Built entirely on Liferay Portal 6EE, LESA, is now available to all Enterprise Edition customers. For more information, please visit www.liferay.com. A free 30-day trial of Liferay Portal Enterprise Edition is available upon request by contacting [email protected]
About Liferay, Inc.
Liferay is the provider of leading enterprise open source portal and collaboration software products, used by companies worldwide, including Allianz, AutoZone, Benetton Group, Cisco Systems, Lufthansa Flight Training, The French Ministry of Defense, and the United Nations. The company offers professional services, technical support, custom development and professional training to ensure successful deployment in the most demanding IT environments.